Privacy Policy

General information

Welcome. This page explains how MCP Chimney Services ("we," "us," "our") handles the personal information we collect from people who visit our website or hire us for chimney and cleaning services.

We know most people skip privacy policies, but this one is short enough to actually read. It covers what we collect, why we collect it, who we share it with, and — most importantly — how you can control it. If anything here is unclear, contact us using the details in Section 8, and we'll explain it in plain language.

By continuing to use our website or services, you're agreeing to the practices described below.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly, such as your name, phone number, email address, mailing address, and service details when you request a quote, schedule an appointment, or contact us.
• Information collected automatically, such as your IP address, browser type, device information, pages visited, and how you interact with our website, using cookies and similar tracking technologies (described in Section 2 below).
• Information from third parties, such as data from advertising and analytics partners that helps us understand how visitors find and use our site.

2. Cookies and Tracking Technologies

Like most business websites, ours runs a handful of tracking scripts behind the scenes. Specifically, we use Google Tag Manager, Google Ads tracking tags, and the Meta (Facebook) Pixel. Here's what they actually do: they measure how people find and use our site, and they help us run and track advertising on Google and Meta.

In practice, that means these tools can pick up your IP address, device identifiers, the pages you visit, and general browsing behavior — and that data may get shared with Google and Meta for ad targeting and measurement.

You get a say in this. The first time you visit our site, a cookie banner will pop up asking whether you want to accept or decline non-essential cookies — that includes the advertising and analytics ones above. Nothing fires until you make a choice. From there, you can:

• Accept all cookies
• Decline non-essential cookies
• Adjust your preferences at any time via the cookie settings link in our website footer

You can also control cookies directly through your browser settings, which allow you to block or delete cookies. Note that blocking essential cookies may affect site functionality.

3. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and improve our chimney and cleaning services
• Respond to inquiries and service requests
• Send appointment confirmations and service-related communications
• Send promotional or marketing communications, where permitted
• Deliver and measure the performance of our advertising campaigns
• Maintain the security and proper functioning of our website

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business (e.g., scheduling software, payment processors, IT support), who are contractually required to protect your data and use it only for the purposes we specify
• Advertising and analytics partners (Google, Meta), solely for the tracking and advertising purposes described in Section 2
• Legal or regulatory authorities, where required by law
• A successor entity, in the event of a merger, acquisition, or sale of business assets

5. Your Rights and Choices

You're entitled to ask us to access, correct, or delete the personal information we hold about you, and you can object to or limit how we process it. Beyond that, here's how to actually exercise those rights:

• Want out of marketing messages? Click "unsubscribe" in any promotional email, reply "STOP" to any text, or just email us at [INSERT CONTACT EMAIL] / call [INSERT PHONE NUMBER].
• Want to change your cookie settings? Use the cookie settings link in the site footer, or adjust things directly through your browser.

Send us a request through the contact details in Section 8 and we'll get back to you within the timeframe required by law.

Note: These opt-out choices do not apply to essential service communications, such as appointment confirmations or invoices.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party site you visit.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

MCP Chimney Services
27505 Ridge Rd, Damascus, MD 20872
info@mcpchimneyservices.com
301-774-4500

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.

This policy is a working draft addressing known compliance gaps and should be reviewed by a qualified attorney before publication, particularly regarding state-specific privacy laws (e.g., CCPA/CPRA) and any jurisdiction-specific cookie consent requirements applicable to your customer base.